• FAQ
    I have a question! How can I contact NordicBet Casino?

    You can contact our professional casino customer support agents 24/7. You can choose the most convenient channel to get answers to your questions. Please call 00356 2260 3046 or alternatively contact Customer Support agents in Live chat here or send an e-mail to support@nordicbet.com

    How do I deposit money to NordicBet Casino?

    Simply make a deposit into your main NordicBet account. As soon as the deposit is successful, you can go to any casino game and start playing immediately.

    Can I trust NordicBet Casino?

    All games in our Casinos are based on a random number generator. All suppliers are certified suppliers of Casino Games, and are rigorously tested to ensure they are functioning according to regulations.

    Does NordicBet Casino offer Deposit Bonus?

    NordicBet Casino offers deposit bonuses to new customers as well as frequent valuable casino bonus offers to our existing customers through email. Please see our current bonus offers in Casino Promotion section. Remember that you will only receive casino bonus offers if you have enabled the option to receive promotional emails and SMS in My Account section.

    NordicBet Casino Bonuses are designed to extend your playing time. You may not be eligible for withdrawal unless you have reached the requirements presented under Bonus rules.

    Can I try the Casino games without spending money?

    Yes. You can play all games in “play for fun” mode when you are not logged in. Once you are logged in, only real-money play is available.

    What happens if I lose my internet connection during the game?

    You will not lose your money or any winnings if you lose your connection to our server during the game. All game rounds are logged separately, and if an error should occur, all the information will still be available.

    If you get disconnected while playing, open the game again and it will continue from where you left off. Slots that were spinning during the cut will finish the round even if connection is lost. You will be able to check the outcome of your last round by going to the game settings and selecting the Game history option.

    How do I use free spins?

    When you receive an offer for free spins, simply log into your NordicBet account, open the game in question and start playing.

    What does wagering requirement in the casino bonus offer mean?

    Wagering requirement means that you must turn bonus money or equivalent amount of real money over to clear the bonus. For example 1€ spin in the slot machine is 1€ wagered. Wagering requirement of 10 times requires you to place 10 x 1€ in order to wager the bonus. When bonus wagering requirement is met, you can transfer money to other products or withdraw it.

    I received a casino bonus, but my wagering doesn’t count toward the bonus or it counts but not the same amount I bet for. What could be wrong?

    Different games count differently towards the wagering requirement. For instance, all slots count 100% of the bet amount, whereas video poker games count only 5%. These and more rules can be found here.

    The Casino bonus or winnings from Free Spins cannot be wagered on the following games: Craps, Aliens, Big Bang, Blood suckers, Castle builder, Castle Builder 2, Dead or Alive, The Wish Master, Tower Quest, Eye of the Kraken, Eggomatic, Pearls of India, Scrooge, Champion of the Track, Devil´s Delight, 1429 Uncharted Seas, Super Monopoly Money, Wild Gambler, Kings of Chicago, Pearls of India, Robin Hood and Zombies.

    An error or other technical issues occurred in the casino game during game play. Where can I report this?

    First of all, every spin and transaction you make is recorded in our database. If you feel there has been some error during your game play, please contact our support team immediately and provide them with the following information:

    - Game name
    - Time played
    - Stake amount and balance before and after the issue occurred
    - Any error message you have received (please provide a screenshot if possible)
    - Is this the first time you are experiencing this issue? Are you able to play any other games?

    Remember that the above mentioned information is essential and it will allow us to solve the issue in a quick and timely manner.

    Why does NordicBet Casino look odd on my Mac?

    For the Casino to look and work as we intended, you need to have the latest Flash plugin installed. Please check this site to ensure that you have the latest version: http://www.adobe.com/software/flash/about/

    I get a black screen and nothing happens when I try to open a game, what is wrong?

    Please make sure you have the latest Java version installed.

    I did not find the answer to my question. What to do now?

    Feel free to contact our customer support team who is available 24/7. They will be happy to assist you with your question via phone, email and chat.

    Your question isn't on the list? Talk to our 24/7 support team Live Chat