- Do I need to transfer money to play NordicBet Live Casino?
- Do I need to download anything?
- What is the chat window for?
- Can the dealers or the pit boss help me with questions regarding my account?
- What happens if I lose connection during a game?
- What happens if the dealer makes a mistake?
- How do I know the games are fair?
- Where does the NordicBet Live casino broadcast from?
- The video stream keeps freezing. What shall I do?
As soon as you have deposited money into your NordicBet account, you are ready to start playing Live Dealer casino games.
No downloads required. You can start playing directly from your browser in NordicBet Live Casino
The chat window is there for you to communicate with the live dealers and the casino pit boss. They are happy to chat and answer any questions that you may have related to live games. However they will not tolerate any abuse, harassment or bad language. Players who do this will have their chat privileges suspended.
No, neither the dealers nor the pit boss have any access to your account, payment details or personal information. Please contact NordicBetCustomer service with questions regarding your account.
The bets you have placed will stand and the game will continue. In Black Jack if you can't reconnect in time to make a decision your hand will be classed as "stand" and the game will proceed. In order to check your result, click on the "history" tab/button in your live dealer game window.
In the unlikely event of a dealer mistake the pit boss will be called. If the game can be continued fairly it will do so. Otherwise the game will be cancelled and all bets will be returned.
All games have been tested and licensed accordingly. NordicBet is regulated and licensed by Malta Gaming Authority (MGA). Furthermore, all dealers are trained to professional casino standards, and all tables are subject to 24-hour recording and monitoring.
The Live casino studio where the webcast is broadcasted is located in Riga, Latvia.
The Live Casino is optimised to run on a broadband internet connection, so we do not recommend playing using slower connection. If you are using a broadband connection, but the connection is constantly interrupted, you can try to improve the quality of the video stream by closing other windows or programs, reduce the picture quality from the game menu, or resize your browser window to be smaller.